# Contact status

The contact status provides information on a user’s onboarding status. The value of the status can vary and depends of the external network on which the user is onboarded.

**Note:** Contact statuses are only used for LINE, WeChat, SMS & Voice Direct and WhatsApp contacts.

Available contact statuses are:

<table><thead><tr><th width="178.33333333333331">Contact status</th><th width="148">Availability</th><th>Description</th></tr></thead><tbody><tr><td><strong>PENDING_CONFIRMATION</strong></td><td><ul><li>WhatsApp</li><li>WeChat</li><li>LINE</li></ul></td><td>The invitation email was sent, but the contact did not validate their onboarding yet.</td></tr><tr><td><strong>CONFIRMED</strong></td><td><ul><li>LINE</li><li>WhatsApp</li><li>SMS-Direct</li></ul></td><td><p>The invitation email was sent and the contact used it to validate their onboarding.</p><ul><li>WhatsApp: The contact was successfully added to a room.</li></ul></td></tr><tr><td><strong>INVITE_EXPIRED</strong></td><td><ul><li>WeChat</li><li>LINE</li></ul></td><td>The invitation email was sent, but the delay for the contact to validate their onboarding through the invitation was exceeded.</td></tr><tr><td><strong>UNAVAILABLE</strong></td><td><ul><li>WhatsApp</li></ul></td><td><p>The contact's phone number is not valid for the external network.</p><p><strong>Note:</strong> For WhatsApp, the contact status is either empty or <em>UNAVAILABLE</em>. The <em>UNAVAILABLE</em> status will only appear if the WhatsApp contact has already been added to a room, as we need to send the welcome template at least once to check if the contact’s phone number is valid. Once the contact’s status is set to <em>UNAVAILABLE</em>, the only way to change this state is by removing and creating the contact again.</p></td></tr><tr><td><strong>INCOMPLETE</strong></td><td><ul><li>SMS-Direct</li><li>WhatsApp-Direct</li></ul></td><td>A contact who is not in a Symphony user's contact list is automatically onboarded after sending a message or making a call to the Symphony user's second (or virtual) number.</td></tr><tr><td><strong>BLOCKED</strong></td><td><ul><li>SMS-Direct</li><li>WhatsApp-Direct</li></ul></td><td>A contact who cannot be automatically onboarded; a Symphony user needs to onboard or unblock them.</td></tr></tbody></table>

#### WhatsApp contact status

<div align="left"><figure><img src="/files/veWeEEnQ5kDlgotlz8dv" alt="" width="503"><figcaption></figcaption></figure></div>

#### WeChat contact status

<div align="left"><figure><img src="/files/7DwDYAjXnCVyAyy527GH" alt="" width="563"><figcaption></figcaption></figure></div>

#### LINE Contact Status

<div align="left"><figure><img src="/files/bKX1H0UwXb4AebPRxceJ" alt="" width="520"><figcaption></figcaption></figure></div>

#### SMS & Voice Direct Contact Status

<div align="left"><figure><img src="/files/RdUcBmDrjWj1wbc0Tu4T" alt="" width="563"><figcaption></figcaption></figure></div>


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