Contact status

The contact status provides information on a user’s onboarding status. The value of the status can vary and depends of the external network on which the user is onboarded.

Note: Contact statuses are only used for LINE, WeChat, SMS & Voice Direct and WhatsApp contacts.

Available contact statuses are:

Contact status

Availability

Description

PENDING_CONFIRMATION

WhatsApp
WeChat
LINE

The invitation email was sent, but the contact did not validate their onboarding yet.

CONFIRMED

LINE
WhatsApp
SMS-Direct

The invitation email was sent and the contact used it to validate their onboarding.

WhatsApp: The contact was successfully added to a room.

INVITE_EXPIRED

WeChat
LINE

The invitation email was sent, but the delay for the contact to validate their onboarding through the invitation was exceeded.

UNAVAILABLE

The contact's phone number is not valid for the external network.

Note: For WhatsApp, the contact status is either empty or UNAVAILABLE. The UNAVAILABLE status will only appear if the WhatsApp contact has already been added to a room, as we need to send the welcome template at least once to check if the contact’s phone number is valid. Once the contact’s status is set to UNAVAILABLE, the only way to change this state is by removing and creating the contact again.

INCOMPLETE

SMS-Direct
WhatsApp-Direct

A contact who is not in a Symphony user's contact list is automatically onboarded after sending a message or making a call to the Symphony user's second (or virtual) number.

BLOCKED